All orders are shipped within 48 hours Monday - Friday 8am - 5pm.
Following carriers are used to deliver the order:
If a tracking # is provided by the shipping carrier, we will update your order with
the tracking information. Please note that some orders using 1st Class USPS mail
will not have tracking numbers.
If an item goes on back order we will ship you the part of your order that is in
stock. When the item becomes available we will ship you the rest of your order.
You will not be charged any additional shipping and handling for the second shipment.
Returns, Refunds and Exchanges Policy
How To Return An Item
All products comes with manufacturer warranty. All returns should be directly addressed
to the original product manufacturer. Your item must be in its original unused condition
to be returned, unless there is a manufacturer defect. Your must return the item
within 30 days of your purchase.
If necessary www.ctmedsupplygroup.com will assist in the return of the products
to the original manufacturer. Please email firstname.lastname@example.org or call us to request
assistance for return, refund or exchange.
Include in your package a signed letter stating the reason for your return and the
Return is a hassle free procedure at www.ctmedsupplygroup.com
Some items can not be returned if they are opened. These include music, software,
and video games. Merchandise that has been worn, used, or altered will not be accepted
for return or exchange.
All items are subject to a restocking fee, this will be deducted from your refund.
We also do not refund the original shipping and handling that you paid on the order.
If your ordered item is in like new condition, you may exchange your item if permitted
by the original manufacturer.